Policies

The International Express (“we”, “us” or “Express”) is registered to collect and process personal data under the Data Protection Act 2018 (“Act”). The International Express is the data controller of personal information collected by us for the purposes of the Act. We respect and safeguard the privacy of the users of internationalexpress.com and internationalexpress.com (“website”), The International Express App and readers of our newspaper which include The International Express, The International Express (“ Newspaper”).

This Privacy Policy outlines how we will collect and use your personal information (such as your name, country of origin, date of birth, your email address, mobile telephone number or other contact details and any financial payment information), how you can limit our use of this data and how we will safeguard your data. Please read this Privacy Policy carefully which should be read together with our website Terms and conditions.

1. What information do we gather?

1.1 We gather information that relates to, and can identify you (e.g. your name and address) and information that does not identify you (e.g. a visitor’s behaviour patterns when they visit our website). We collect information that does not identify you to in order to evaluate our site performance/usability, ensure that our site and services run properly and ensure we are paid for advertising services we offer. We might also collect IP addresses through the placement of cookies which means your numerical address is automatically collected when you access the website and is placed in our Internet access logs.

2. How do we gather Information?

2.1 Information is gathered in 2 ways: (1) indirectly (for example, through our website’s technology or use of an App); and (2) directly (for example, when you provide information on various pages of the website or when you return any completed coupon published in the Newspaper). 2.2 We collect information directly from you in a number of ways, e.g. when you buy a subscription, sign up to email newsletters or to create a internationalexpress.com profile, or through the use of cookies. We also collect information when you voluntarily submit it to us. On our website, we provide you with the opportunity to register for various services, register for email newsletters, enter promotions and competitions, complete puzzles, purchase products and participate in online surveys. Throughout the Newspaper we give you the opportunity to take up various offers, enter various competitions and promotions and to apply for information about products and services. 2.3 When we collect your information in this way, we will notify you as to how this information will be used and where it will be processed. We will also provide you with the opportunity to indicate your preferences as to the use of your information.

3. Cookies and how we use them

3.1 A cookie is a small piece of information sent by a web server to the web browser, which enables the web server to collect information from the browser. Find out more about the use of cookies on http://www.cookiecentral.com. 3.2 We use the following types of cookie: (1) Analytics cookies that anonymously remember your computer or mobile device when you visit our website. They keep track of browsing patterns and build up a profile of how our readers use the website. We might use that information to target advertisements to you on our and other websites. (2) Service cookies that help us to make our website work as efficiently as possible; remember your registration and login details; remember your settings preferences; and meter the number of pages you view for the purpose of administering subscriptions to the Newspaper and website. (3) Third party advertising and analytics cookies, which are placed by or on behalf of independent advertisers who are advertising on our site. These cookies may be placed within the advertisement and elsewhere on our site. They are anonymous – they cannot identify individuals. They are used for statistical analysis by allowing the advertiser to count how many people have seen their advertisement or have seen it more than once. They might also allow the advertiser to tailor advertising to you when you visit other websites. 3.3 We have no access to third party cookies and third party organisations have no access to ours. Other than allowing the third party cookies to be served we have no part to play in the use of these cookies although we may obtain statistical information from them about advertising on our site. The third party organisations that place cookies have their own strict privacy policies. 3.4 Most browsers allow you to turn off cookies (see below in section 6). However, switching off cookies may restrict your use of the website and/or delay or affect the way in which the website operates.

4. How do you decide how you want to hear from us?

4.1 We always explain why and how we might contact you at the point you give your information to us. We also provide the means for you to grant or withhold your permission for us to contact you. We do this by using opt out or opt-in tick boxes. If the boxes aren’t there, it’s because we will not use your information for any other purpose than that for which you give it (e.g. to administer a subscription). 4.2 When responding to promotions, offers etc. by insert or coupon, if you do not wish for your details to be used by us to send you promotions and offers, please make this clear by stating “No Offers”. 4.3 You may modify your preferences or get further information by: writing to us at: Data Department, IPG Media Pty Ltd, PO Box 393, Belmont WA 6984, Australia or email to: info@ipgmedia.com.au and your wishes will be honoured.

5. How we use your information

Any personal information gathered by or supplied to us via the website or the Newspaper will be used in accordance with this Privacy Policy, and in accordance with your wishes as indicated to us and in accordance with the Act. 5.1 We might use your information to: (1) remember you when you visit our website and track your browsing patterns by using cookies. You can prevent this; section 6 deals with this in more detail; (2) place your anonymised information into audience segments to identify your interests so that we might serve you with advertisements and offers that will interest you; (3) ensure any products or services you receive are correctly administered (including subscriptions); (4) contact you by email, mail, telephone or sms text message to let you know about any of our products, services or promotions (which, in some cases may be provided by third parties) but only according to the permissions you give us; (5) ensure materials on the website or in apps are presented in the most effective manner for you and your computer or mobile device; (6) collate and log numeric internet addresses to improve the website and to monitor website usage; (7) assess and understand customer feedback and identify usage hotspots. 5.2 If you have subscribed to any of our services, we will use the information you provide to keep you updated on those services unless you have told us otherwise.

6. Managing Cookie Preferences

6.1 Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates. 6.2 If you would prefer to just restrict third party cookies, visit www.youronlinechoices.com or click on the AdChoices logo that you will see in the corner of advertisements that carry behavioural targeting cookies.

7. Security

7.1 The password you provide when registering with the website is encrypted to ensure protection against unauthorised access of your personal information. 7.2 We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures both ourselves and with our suppliers to protect the security of your personal information.

8. Disclosing your information

8.1 We may disclose your personal information if required to do i) in order to fulfil any request you have made through us (e.g. ordering goods to be supplied by a third party on our behalf), ii) by law or iii) in good-faith believing such action is necessary to comply with the law or contract e.g. for a bank or card company to process your payment for purchase of goods. 8.2 We will not sell or otherwise share your personal information with third parties without your consent except in the case of our data service providers (who are used for example to manage your subscription).

9. Accessing and Updating your personal information

We want to ensure that we provide you with the best possible service. Please therefore always keep us updated of any changes to your personal information, for example, if your email address changes. 9.1 How do I change my personal details? You can update your details and marketing preferences by accessing your account pages on the website, by emailing info@ipgmedia.com.au or by writing to us at: Data Department, IPG Media Pty Ltd, PO Box 393, Belmont, WA 6984, Australia 9.2 What information do you hold on me? You have the right to access the personal information we hold about you. To obtain a copy of the personal information we hold about you, please send an email to info@ipgmedia.com.au There will be an administrative charge of AUD20.00 for providing a copy of this information.

10. What does providing us with personal information mean?

By giving us personal information about you, you agree that your personal information can be used as set out in this Privacy Policy. If we change the Privacy Policy, we will post the changes on this page. Please check the website regularly for any changes to this Privacy Policy.

11. If you don’t feel we’re adhering to this Privacy Policy, what should you do?

If at any time you believe that we have not adhered to the terms of this Privacy Policy, please notify us by email to info@ipgmedia.com.au or write to us at: Data Department, IPG Media Pty Ltd, PO Box 393, Belmont, WA 6984, Australia and we will make any efforts we can to determine and solve the problem promptly.